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Warranty- Information

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Shipping Info

Free U.S. Shipping within the Continental United States on all orders for $100 or more!

 

* Shipping Information

As an added money-saving bonus, B&D Marketing offers * FREE SHIPPING on all orders of $100** or more within the Continental United States.  

* All orders are shipped within the continental United States by UPS (United Parcel Service) Ground usually within 1 to 10 days from *receipt of order. Faster delivery is available at an additional charge for most items. Please e-mail us at customerservice@bdmarketing.com and request information on faster delivery.

We do not ship outside the continental United States. We do not ship to P.O. Boxes. We do not ship C.O.D. Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.

*Please note that eCheck payments usually takes 4 business
days to be funded. Orders paid for with an eCheck will not be processed until notified by PayPal that funds have cleared.

Shipping to a different address? To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company. Doing this in advance will speed up the processing of your order. To place an alternate address on file with your credit card, simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account.

Normally B & D Marketing only ships to a Confirmed Address. A Confirmed Address is your credit card billing address. PayPal can verify the address. This verification helps maintain the safety and security of the entire payment network.

Shipping & Handling Charges:
Order total under $10.00 -- $9.99
Order total $10.00 to $49.99 -- $8.95
Order total $50.00 to $99.99 -- $7.95
Order total $100.00 and up -- FREE

International orders:
We do not ship outside of the 48 continental U.S. 

Checking the Status of Your Order:
All orders are shipped via UPS. Upon your request, we will provide the UPS tracking code so that you can check the status of your delivery via email.  After you receive your tracking number, go to http://www.ups.com/ and click on "Tracking." Enter your tracking number in the space shown, and click "Track." You will be shown the status of your order.  If you have any difficulty, please e-mail us at customerservice@bdmarketing.com. Provide your order number, e-mail address and date ordered.

Shipping Damage:
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the unlikely event your order is damaged during shipping, in whole or in part, please file a claim directly with the carrier. B&D Marketing will replace defective merchandise but cannot be held responsible for the actions of the freight carrier. If you have any difficulty please e-mail us at customerservice@bdmarketing.com. Provide your order number, tracking number, e-mail address and date ordered.

Shipping charges on returns:
Customers are responsible for any shipping charges to return products. When B&D ships freight free, then we reserves the right to deduct actual shipping expenses from the original purchase price. Please insure your return as B&D does not assume responsibility for items lost in transit. This policy includes warranty and exchanges.

Shipping charges on exchanges:
B&D will allow full credit for any exchanges provided the value of the exchange is either equal to or greater than the original purchase price.

Shipping charges on returned Warranty
items:
All transportation charges and shipping expenses are the purchaser's responsibility.

An RMA is required for any returns or exchanges.  Instructions for getting an RMA are on the "Terms of Sale" page. No postage due or C.O.D. returns will be accepted.

* Does not apply to Plant or Flower orders. To see shipping and delivery information, click , then click on "Shipping and Delivery".
** Merchandise total. Does not include Bulk purchases.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.
 

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