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	Terms of Sale* Most items are shipped within 2 to 3 business days. B&D offers a full money-back guarantee to ensure your satisfaction. If an item is ever out of stock, you will be notified and have the opportunity to cancel your order and receive a full refund. Delivery time is normally 5 to 8 business days. Faster delivery is available at an additional charge for most items. See Shipping Information for details. Any questions? To inquire about an order already placed, e-mail us at customerservice@bdmarketing.com. Include your order number, date of order and merchandise ordered. We will respond by e-mail unless you specifically request a response by telephone. Please provide your daytime telephone number when requesting a telephone response. Pricing All prices are in U.S. dollars. Prices are subject to change without notice. Prices for placed orders will be locked in at the price at the time of order. Payment We use PayPal for Your Security* an eBay company All on-line payments are made using PayPal. Why PayPal? You do not have to be a member of PayPal to pay by credit card. You do not need a credit card to purchase from B & D Marketing. PayPal accepts Visa/MasterCard, American Express and Discover and eChecks. PayPal is very secure. We feel it is very important to offer not only the finest products but to give you, the customer, the best security possible. PayPal is the most secure means of payment on the internet today. PayPal is absolutely FREE for consumers. PayPal insures your transaction up to $100,000 against fraud. PayPal is very easy to join. In fact, you can signup when you make your first purchase or you can signup in advance. Most E-Bay users use PayPal because it is so secure. In fact, E-Bay owns Paypal. PayPal has over 42 million account members worldwide. PayPal transactions clear instantly. PayPal offers a DEBIT CARD so even if you do not have a credit card you can still buy products on the internet. Do I need a PayPal Account to purchase from B & D Marketing? No! You will not be required to create a PayPal Account to complete a purchase. Click here to learn more about eChecks. !Free! PayPal is completely free for all U.S. buyers if you want to sign up, but you do not need a PayPal account to buy from B & D Marketing. Note: PayPal does not require you to create a PayPal account in order to pay for your purchases at B & D Marketing. Once you sign up for PayPal (optional), you can send money to anyone with an email address using the money from your PayPal balance or another funding option of your choice. Recipients are notified by email that they have received a payment. Note: PayPal recommends that merchants only ship to a buyers confirmed address. A confirmed address is the credit card holders billing address. While in many cases we do ship to an unconfirmed address, we do reserve the right to request additional information. Based on that information, we reserve the right to cancel the order. If we decide to cancel your order, we will promptly issue a complete refund to your credit card account through PayPal. If you are not a member of PayPal If you are not already signed up with PayPal then you can easily sign up when you check out. How do I sign up for PayPal? Easy! Shop our on-line store, selecting items you would like to buy using the SHOPPING CART buttons. When you are ready to check out, click the CHECKOUT button. You will be asked if you are a PayPal member. You can signup and complete your purchase at this time. IT IS THAT EASY! Go to www.paypal.com. Just click on the button at the top of the PayPal home page. After you fill out the registration form, They will send you an email to confirm that you receive messages at that email address. Once you confirm your email address, your account is activated. IT'S THAT EASY! IT IS THAT EASY! What is PalPal's Money Back Guarantee Program Non U.S. Credit Cards Please note that we DO NOT take orders paid for with a Credit Card that has a billing address outside the USA. Please send payment by E-Check or send us an e-mail requesting wire transfer information. Of course you can always mail us payment. You may also order by mail: Click Here for instructions. PalPal Money Back Guarantee Program* (Satisfaction Guarantee) RETURNS & REFUNDS * Returns request will be accepted within 15 calendar days following customer’s receipt of merchandise. However, you must email us to arrange a return confirmation (please see RMA section below) BEFORE you ship the merchandise. This allows us to ensure you are shipping to the correct address. All returns must be in the original, undamaged packaging and in original condition, (resalable). Please, no exceptions. A refund will be issued within two weeks of receipt of the returned item, and will be in the amount of the retail price of the returned merchandise, minus our actual shipping costs. On orders of $100 or more, B&D ships freight free, and reserves the right to deduct actual shipping expenses from the original purchase price. Customers are responsible for shipping charges to return products. Please insure your return because B&D will not assume any responsibility for items lost in transit. Exchanges* Returns may be exchanged for new merchandise within 30 days from customer’s receipt of merchandise. B&D will allow for full credit on exchanges. (The original shipping charges will not be deducted from merchandise for exchange.) Customers are responsible for any shipping charges to return products. Please insure your return because B&D will not assume any responsibility for items lost in transit. Defects or problems should be directed to the manufacturer. If you need help finding out how to contact a manufacturer, we would be happy to provide assistance. E-mail us at customerservice@bdmarketing.com RMA * In order to process your return, you need to request a Return Merchandise Authorization number (RMA). You can do this by e-mailing us at customerservice@bdmarketing.com. The customer is responsible for shipping cost on all returns. No postage due or C.O.D. returns will be accepted and no credit will be issued for shipping charges. Upon receiving your authorized return in resalable condition, your account will be credited back, less shipping charges. Defective Merchandise Defective merchandise will be replaced at our expense. You will need to request a Return Merchandise Authorization number (RMA) listing the reason for the return as "defective merchandise". Please give a brief description of the problem. You can do this by e-mailing us at customerservice@bdmarketing.com. We will issue a RMA number by return e-mail. No postage due or C.O.D. returns will be accepted. Please insure your return package against loss in transit. Upon receipt of the defective merchandise, we will ship a replacement promptly. Satisfaction Guarantee * B&D Marketing warranties all the products we sell with a satisfaction guarantee. Simply put... If within the first 15 days after receipt of merchandise you are not satisfied with your purchase simply request a Return Merchandise Authorization number (RMA) by e-mail listing the reason you are not satisfied. We will issue a RMA number by return e-mail. Return the merchandise in unused condition in the original carton to the address listed in the e-mail. Please insure your return package against loss in transit. Freight charges for returns are the responsibility of the customer. Upon receipt of your merchandise and after inspection, a prompt refund will be issued minus shipping. B&D Ships freight free, but reserves the right to deduct actual shipping expenses from the original purchase price. We will issue credit using the same means of payment as you used to purchase the item with. Please, we can only issue credit on new, unused, resalable merchandise. In addition, you have the option, for a small fee, to purchase PayPal's Money Back Satisfaction Guarantee Program. To learn more about this program, Click here.* Warranty Any item that carries a manufacturer's warranty will have that stated in its product description. Many products come with 1, 5 or 10 year to lifetime warranties. A complete copy of any warranty will be sent on request. Send a self-addressed, stamped envelope with item number to: B & D Marketing 7214 Granvia Houston, TX 77083 If you need warranty work or a warranty replacement, please follow the instructions furnished on the warranty information card you received with your product or send a self-addressed, stamped envelope and specify item number. A complete copy of any warranty will be sent on request. Cookware Warranty Note: Extreme heat damage is not covered by the warranty. Ordering from B&D is simple:* You can order merchandise from B&D in one of 2 ways: By e-mail. customerservice@bdmarketing.com By mailing your order to: B & D Marketing 7214 Granvia Houston, TX 77083 You must include payment in full, check, money order -- with any mail orders. Please - No Cash! Please give time for your payment to clear the bank. If you give us your e-mail address, we will contact you with shipping information when possible. Right to Refuse Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability. Privacy Disclosure of information All personal information is obtained for the purposes of completing transactions. We will never give or sell your information to a third party nor disclose any information pertaining to any transaction. Tracking Information We reserve the right to use software to track purchases but this information will only be used in cases of fraud. We do not use software to obtain your e-mail address after visiting our site but you may choose to join our Mailing List Copyright Information All artwork including and not limited to custom graphics, buttons, animations, and other graphics shown on our website is copyrighted by The B&D Marketing, all rights reserved. Copyright © 2002,2003, 2007 B&D Marketing. All rights reserved. Mistakes Happen We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. Bulk Ordering Information B&D will be happy to give you a price on ordering items in quantity. Bulk order discounts are handled on a case-by-case basis. Simply tell us what items you wish to order, the quantity you desire, and the zip code they will be shipped to. We will gladly contact you with ordering specifics and a quote for your consideration. You may send us an email detailing your order to customerservice@bdmarketing.com, or send us a note at: B & D Marketing 7214 Granvia Houston, TX 77083 Note: We do not pay freight on bulk orders. Daggers, Knife and Sword Sales Absolutely no sales of Daggers, Knives and Swords to anyone under the age of 18!!! You must be at least 18 years of age to purchase Daggers, Knives, and Swords from this website! It is the buyers responsibility to check State and Local laws governing the sale of Knives and swords in your state and to comply with these laws if applicable. By purchasing any Dagger, knife and sword from this website you are stating that you are at least 18 years of age and know your State and Local laws governing Daggers, Knives and swords and that the credit card used to purchase any Daggers, Knives and swords is yours and is in your name. Thank You Catalog In order to keep cost down which helps keep our prices low, we have elected not to print catalogs. If there is something that you would like but haven't found in our Web Store, let us know and I be more than happy to try and locate it for you. Confirmed Address What is a Confirmed Address? A Confirmed Address is the buyer's credit card billing address or other address which has been independently verified by PayPal. Confirmed Addresses must be in the name of the account holder, so Gift Addresses in someone else's name can never be confirmed. What is an Unconfirmed Address? An Unconfirmed Address is any address which is not associated with a credit card or which can not be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo card are Unconfirmed Addresses. In general, most non-U.S. addresses can't be confirmed at this time. For fraud protection, we DO NOT SHIP to unconfirmed Address. * The above terms, etc. do not apply to Plant and Flower orders. Click on the following link to go to the Plants and Flowers page. Plants and Flowers Best Value on the WEB for KT17 & KT17ULTRA Stainless Steel Cookware
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